Assignment 1
Identify a local organization(s) and discuss some of their best practices in IT/IS...this should be well-supported with any evidences....• The first company that we visited was “callbox call center.”
I, together with my other classmates visited their office to conduct an interview regarding to their MIS. When we went there, we were entertained by one of their companies IT personnel. Written questions were given to them and after a moment they suggested to give the answers through emails. Without any other choice, we agreed and waited for the response until noon the next day…
---the letter we presented to the company---
• The next company that we visited was [b]“Global Connect e-Solutions”[/b].
---the letter we presented to the company---
Company Profile:
Who we are
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
The company is one of the pioneers in the contact center industry in Davao City. GCeS was conceptualized last March 2007 by its President and C.E.O. Russell L. Lu and its first facilities were completed a month after. On the last quarter of 2007, a group of dynamic and diverse people joined the company to form the Core Team.
Core Business
The Company´s core business is providing third party technical support and a full suite of services that enable GCeS to deliver end-to-end CRM (Customer Relationship Management) solutions to its clients. From CRM strategy, change management, and consulting to custom programming, training, and integration, GCeS builds expert solutions that deliver real results.
Our Vision Statement
Global Connect eSolutions will be recognized as the leading provider of integrated customer care management programs, employee care services, technical support and telesales account management to the markets we serve.
Our Mission
Our mission is to deliver unparalleled value to our clients by delivering high quality service with their customers, building long-term loyalty with our employees, to the communities we serve and exceeding customer satisfaction. We shall be known as "Mindanao´s Employer of Choice."
Core Values
Customer Focus
Team Work
Diversity
Integrity
Loyalty
Trust
Continuous Improvement
http://globalconnectesolutions.com/v1/?id=about
Mr. Ryan Diansay, company programmer, was the one who entertained us and gave answers to our questions…
According to him and based on their company…
Management Information System ( MIS ) is the subset of the overall internal controls of a business covering the application of people, documents, technologies and procedures by management accountants to solving business problems.
basic function of MIS…
MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management application and any computerized processes that enable the department to run efficiently.
best practices in IT/IS…
A best practice is the belief that there is a technique, method, process, activity incentive as reward that is more effective at delivering a particular outcome than any other technique, method and process.
• Sharing knowledge
• Group performance
• The last company on the list was “Concentrix”.
---the letter we presented to the company---
Putting customers first for relationships that last.
Quality customer service, attention to detail, and an excellent return on investment. It's what our clients and their customers experience every day. Delivering from 25 world-wide locations, in 12 languages, and supporting over 14 million interactions a year, we treat your customers with the utmost care. And that means longer-lasting, more valuable business relationships for everyone.
http://concentrix.com/company.html
When we had our last stop, fortunately, the company gave its full approval right away to allow us to conduct an interview. Mr. Christopher Lim, MIS supervisor, is the one who accommodated us in the interview we had with them.
MIS definition:
– core of the company.
Basic function:
• Help Desk – is responsible for repairing, installing and troubleshooting on networking problems such as user configurations, adding a username for the newly employed and access restrictions and sites.
• Network Specialist – The higher level of ‘help Desk’. Which is responsible for the deeper aspect of troubleshooting.
• Senior Network Specialist – concerns for configurations of servers and telephone companies and give suggestions for upgrades for more improvement on the system.
• MIS Supervisor – the decision maker for the changes for the benefit of the company and recommendation for all accounts as well.
Best practices:
• Teamwork – that concerns to all the company’s employees.
• Constantly evolving – to meet the needs of the customers and give the best services they need.
...it was a long day....
...but at the end it was a gud day too....
...it was a tour, though... coz its my first tym to visit some of the company we had...
hehehe....
...AJA!...
